Privacy Policy
Last updated: May 2026
1. Information We Collect
We collect information you provide directly to us, such as your name, email address, phone number, and delivery address when you register or place an order. We also collect payment transaction data through our secure payment processor, Razorpay, though we never store your full card details.
2. How We Use Your Information
We use your information to process and fulfil orders, send order updates and tracking information via email/SMS, provide customer support, send promotional communications (with your consent), improve our products and services, and comply with legal obligations.
3. Data Sharing
We do not sell, rent, or trade your personal information. We share data only with trusted partners who help us operate our business: Razorpay (payment processing), courier partners (order delivery), and cloud services (data storage). All partners are bound by strict confidentiality agreements.
4. Data Security
We implement industry-standard security measures including SSL encryption, secure servers, and regular security audits. While no method of transmission over the internet is 100% secure, we strive to protect your personal information to the highest standards.
5. Cookies
We use cookies and similar technologies to improve your browsing experience, analyse site traffic, and personalise content. You can control cookie settings through your browser. Disabling cookies may affect site functionality.
6. Your Rights
You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at customercare@khandkehealthcareservices.in. We will respond within 30 days.
7. Data Retention
We retain your data as long as your account is active or as needed to provide services and comply with legal obligations. You may request deletion of your account data at any time.
8. Children's Privacy
Our services are not directed at children under 18. We do not knowingly collect personal information from minors. If you believe your child has provided us with personal information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Continued use of our services after changes constitutes acceptance.
10. Contact Us
For any privacy-related concerns, write to: customercare@khandkehealthcareservices.in or visit our Contact page.